Terms & Conditions

Welcome to Neyena, a fashion e-commerce website where you can shop for the latest trends in clothing, footwear, and accessories. Before using our website, we kindly ask you to carefully read our terms and conditions as they govern the use of our website and the relationship between you and Neyena. By using our website, you agree to be bound by these terms and conditions.

1. Use of Our Website

1.1. You must be 13 years or older to use our website.

1.2. You must provide accurate and complete information when creating an account or making a purchase on our website.

1.3. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

1.4. We reserve the right to terminate or suspend your account at any time for any reason without prior notice.

2. Purchase

2.1. All purchases made on our website are subject to availability and acceptance by us.

2.2. We reserve the right to refuse or cancel any order for any reason at any time.

2.3. Prices listed on our website are in Indian Rupees and are subject to change without notice.

2.4. We accept payment by credit card, UPI, wallet Net Banking and other payment methods as indicated on our website.

2.5. You are responsible for all applicable taxes and duties associated with your purchase.

3. Shipping & Delivery

3.1. We ship to most cities across the India.

3.2. Shipping costs and estimated delivery times vary depending on the destination and shipping method chosen.

3.3. We are not responsible for any duties, or taxes imposed by the destination city.

3.4. We are not responsible for any delays or errors caused by the shipping carrier or customs authorities.

4. Returns & Exchange

4.1. We accept returns and exchanges within 30 days of purchase.

4.2. Items must be in their original condition with all tags attached and in their original packaging.

4.3. We reserve the right to refuse returns or exchanges if the item has been used or damaged.

4.4. We do not offer refunds for shipping costs.

4.5. To initiate a return or exchange, please contact our customer service team.

5. Intellectual Property

5.1. All content on our website, including but not limited to text, images, logos, and trademarks, are the property of Neyena or our partners and are protected by copyright and other intellectual property laws.

5.2. You may not use, reproduce, modify, or distribute any content on our website without our prior written consent.

6. Limitation of Liability

6.1. We make no representations or warranties of any kind, express or implied, regarding the use or results of our website or the accuracy, reliability, or completeness of any information or content provided on our website.

6.2. In no event shall Neyena or its affiliates, directors, officers, employees, or agents be liable for any damages arising out of or in connection with the use of our website, including but not limited to direct, indirect, consequential, incidental, or punitive damages.

7. Governing Law

7.1. These terms and conditions shall be governed by and construed in accordance with the laws of the Govt. Of India.

7.2. Any disputes arising out of or in connection with these terms and conditions shall be resolved by the courts of the India.

Thank you for choosing Neyena for your fashion needs. If you have any questions or concerns about our terms and conditions, please contact our customer service team.