Neyena Beauty & Neyena Cosmetics | Cash on Delivery | Free Shipping | Bridal Makeup Kit

AT NEYENA BEAUTY COSMETICS, WE STRIVE TO DELIVER YOUR PURCHASES IN EXCELLENT CONDITION AS SEAMLESSLY AND QUICKLY AS POSSIBLE. SAME DAY DELIVERY IS AVAILABLE FOR DELHI RESIDENTS FOR ORDERS PLACED BEFORE 11AM ON A BUSINESS DAY. THE ORDER WILL BE DELIVERED THE NEXT BUSINESS DAY IF PLACED AFTER 11AM. WE DELIVER TO OTHER STATES WITHIN 2-4 DAYS OF ORDER CONFIRMATION AND TO THE REST OF THE SOUTHERN REASON WITHIN 5-7 DAYS. SHIPROCKET IS OUR SHIPPING PARTNER FOR NATIONAL DESTINATIONS AND YOU WILL BE ABLE TO SEE THE ESTIMATED DELIVERY DATE FOR YOUR DESTINATION AT CHECKOUT.

DELIVERY INFORMATION

WE REQUEST THAT YOU PROVIDE ACCURATE ADDRESSES AND APPROPRIATE LANDMARKS FOR SUCCESSFUL DELIVERY TO YOUR LOCATION. YOU’RE ALSO REQUESTED TO COLLECT YOUR ORDER AND SIGN FOR IT (OR HAVE SOMEONE DO IT FOR YOU) AFTER ITS RECEPTION ON THE DESIGNATED DELIVERY DAY.

DELIVERIES IN DELHI

SAME-DAY DELIVERY IS AVAILABLE IN DELHI FOR ORDERS PLACED BEFORE 4PM (EXCEPT FRIDAYS AND SATURDAYS). ORDERS PLACED AFTER 4PM ON BUSINESS DAYS WILL BE DELIVERED THE NEXT DAY. ORDERS PLACED ON FRIDAYS AND SATURDAYS WILL BE DELIVERED THE NEXT BUSINESS DAY. SHIPPING IS FREE FOR ORDERS ABOVE 500 INR, AND A SMALL SHIPPING FEE OF 40 KD IS APPLICABLE FOR ORDERS THAT DON’T MEET THE SPECIFIED ORDER VALUE.

FOR A HASSLE-FREE DELIVERY, PLEASE BE PRESENT TO COLLECT YOUR ORDER ON THE DESIGNATED DAY OF DELIVERY. IF YOU FAIL TO RECEIVE YOUR ORDER AFTER TWO DELIVERY ATTEMPTS, WE WILL CANCEL THE ORDER, DEDUCT APPROPRIATE SHIPPING CHARGES AND REFUND THE REST TO THE ORIGINAL SOURCE OF PAYMENT.

INTERNATIONAL DELIVERIES

WE DELIVER WORLDWIDE. WE CAN ALSO SHIP TO P.O. BOXES AND HOTELS INTERNATIONALLY. SHIPPING CHARGES WILL BE ADDED TO YOUR BAG DURING CHECKOUT. WE DON’T CHARGE ANY TAXES OR DUTIES BUT YOU MIGHT HAVE TO PAY THEM DURING DELIVERY TO THE DELIVERY EXECUTIVE, IF CUSTOMS HAVE BEEN CHARGED IN YOUR COUNTRY.

PLEASE COORDINATE WITH DELIVERY STAFF FOR SUCCESSFUL DELIVERY; IF YOU FAIL TO COLLECT YOUR ORDER DURING DELIVERY, WE SHALL CANCEL THE ORDER AND REFUND THE ORDER VALUE AFTER DEDUCTING APPROPRIATE SHIPPING AND DUTIES CHARGES (WHERE APPLICABLE).

ORDER TRACKING

FOR INTERNATIONAL ORDERS, YOU CAN TRACK YOUR SHIPMENT ONLINE USING YOUR ORDER TRACKING NUMBER (WHICH WILL BE PROVIDED DURING ORDER CONFIRMATION). YOU CAN ALSO TRACK ITS PROGRESS UNDER ‘MY ORDERS’ IN YOUR NEYENA ACCOUNT.

ARE THE ITEMS AVAILABLE ON THE SITE GENUINE?

OUR PRODUCTS ARE CAREFULLY HAND-PICKED FROM THE BEST BRANDS ASSOCIATES ACROSS THE GLOBE AND OUR PARTNERS GUARANTEE THE AUTHENTICITY OF ALL PRODUCTS. FOR ADDITIONAL ASSURANCE, IN SOME INSTANCES, YOU MAY RECEIVE AUTHENTICITY CERTIFICATES FROM BRANDS ALONG WITH YOUR PURCHASES.

CANCELLATIONS & MODIFICATIONS

IN CASE YOU CHOOSE TO CANCEL YOUR ORDER BEFORE DISPATCH, WE WILL REFUND THE ENTIRE AMOUNT TO THE ORIGINAL SOURCE OF PAYMENT. YOU CAN CANCEL A PART OF YOUR ORDER (AMOUNT WILL BE REFUNDED) OR MODIFY YOUR ORDER FOR SIZE OR SHIPPING DETAILS BEFORE IT IS DISPATCHED. POST-DISPATCH, YOU WILL NOT BE ABLE TO CANCEL OR MODIFY YOUR ORDER. HOWEVER, IF YOU WISH TO RETURN AN ORDER AFTER RECEIVING IT, YOU CAN PLACE A RETURN REQUEST. PLEASE NOTE THAT RETURNS ARE REFUNDED EXCLUDING SHIPPING AND DUTIES CHARGES (WHERE APPLICABLE).

INSURANCE

NEYENA TAKES RESPONSIBILITY OF YOUR ORDER UP TO THE TIME IT HAS BEEN DELIVERED TO THE MENTIONED ADDRESS. AFTER THE ORDER IS DELIVERED, THE RESPONSIBILITY PASSES ON TO YOU OR TO THE RECIPIENT TO WHOM THE PACKAGE HAS BEEN DELIVERED (IN CASE OF GIFTING).

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